Topo Software

A real fix · our own website

No mail app.
No way to finish.

Our contact form opened an email app. Visitors using only webmail had no copyable draft. We added a second way to finish the enquiry.

By Topo Software · Published 22 October 2026 · Browser evidence from 19–20 October

The small change

Before

Enter your details → open an email app. No installed handler? The page offered no selectable email draft.

After

Open your email app or copy the draft into webmail. The recipient, subject and message match in both paths.

The visitor still sends the email. Opening or copying a draft does not send it.

We kept the entered fields, added a keyboard-accessible disclosure and provided manual selection if clipboard access fails.

Actual 320-pixel browser retest showing the expanded email draft, Copy email draft button and manual webmail instructions.
Actual retest on our website, 19 October. The older offer and test name shown here are historical.

What we checked

  • The email link, visible draft and copied text match.
  • Changing the fields clears the previous copy confirmation.
  • The draft opens and its next action is reachable by keyboard.
  • The layout fits 320px and 1280px browser widths; light and dark appearances were reviewed.

Not tested: sending, inbox receipt or a physical phone. We did not measure lost enquiries or a sales increase.

Download the one-page report (PDF, 1.4 MB) · See the current contact page

Try this on your website

Without sending anything, check what happens when your email app cannot open. Can a webmail user keep their text, find the recipient and finish the enquiry?

If your site sends messages itself, follow our form-to-inbox troubleshooting guide instead. A working button is only one part of that journey.